Frequently Asked Questions

Everything you need to know about your MUGLER shopping experience.

How can I track my order?

Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.

What is your return policy?

We offer a 14-day return period from the date of delivery. Items must be returned in their original condition, unworn, and with all security tags and packaging intact.

Which payment methods do you accept?

We accept major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.

Do you offer international shipping?

Yes, MUGLER ships to over 50 countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.

How do I ensure I choose the correct size?

Each product page features a detailed size guide. If you are between sizes, we recommend following the specific measurements provided or contacting our customer service for personalized advice.

Are your products authentic?

Every item purchased directly from our official online store is guaranteed to be authentic MUGLER merchandise, accompanied by original branding and packaging.